Frequently Asked Questions
Everything you need to know about your next musical journey.
How are guitars packaged for shipping?
Every instrument undergoes a professional inspection and is double-boxed with high-grade impact foam to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your guitar, you can return it in its original condition for a full refund or exchange.
Do you offer professional setup services?
Yes, every guitar purchased through our shop receives a complimentary basic setup by our in-house luthiers, including action adjustment and string intonation.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying purchases.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do your products come with a warranty?
All new instruments include the full manufacturer's warranty. Additionally, Guitar Shop provides a one-year limited warranty on craftsmanship for all pre-owned gear.